Computers Nationwide - Uncut Phinatic | Phin Security
Computers Nationwide, an MSP managing 25 clients and over 870 users, partnered with Phin Security in 2024 to replace their previous dry and time-consuming phishing training provider Bullphish, resulting in streamlined operations that reduced campaign setup from hours to minutes, improved technician efficiency through Phin's intuitive platform and engaging content, and enabled efficient multi-client management and standardized email triage processes.
Case Study
From Hours to Minutes: MSP Streamlines SAT and Phishing Analysis
Computers Nationwide, an MSP focused on delivering secure and efficient IT services, partnered with Phin to improve their security awareness training and phishing management processes. After struggling with time-consuming administration and dry, unengaging training content from their previous provider, they sought a more efficient, scalable solution.
Since switching to Phin, they’ve streamlined operations, reduced overhead, and improved both technician efficiency and client engagement.
Why Computers Nationwide Chose Phin Security
“In comparison to Bullphish, [onboarding was] super easy. I think we had one of the campaigns for most of our clients done in a single day."
— Tyler Shoemaker, IT Manager
Computers Nationwide initially discovered Phin at an industry conference, where the platform’s creative and engaging approach stood out immediately. The marketing and content felt different—more engaging and memorable compared to traditional providers. Beyond first impressions, they were specifically looking for a solution that addressed both training quality and operational efficiency.
Phin offered a platform that was intuitive, easy to deploy, and designed with MSP workflows in mind. Ultimately, the combination of engaging content and simplified management made Phin the clear choice.
Size: 25 Clients
Active users: 870+
IT Manager: Tyler Shoemaker
Partner Since: 2024
Previous provider: Bullphish
Challenges
- Training content was too dry, not engaging, and often missed the mark with end users
- Spent 5-10 hours per month setting up and maintaining campaigns for just a few clients
- Unable to manage multiple clients at once
- Took up to 1 hour to triage a reported email due to the lack of an efficient, standardized triaging process
Phin's Solution
"[Phinbox IQ] doing a lot of the legwork without having to actually touch the email itself is super useful. An entry-level technician can just read the screens, make the determination, and do the follow-up actions that you, as a company, set internally."
— Tyler Shoemaker, IT Manager
Phin's onboarding process is quick and intuitive, allowing their team to onboard one client in just 10 minutes. After clients are set up, the campaigns run themselves, making ongoing maintenance minimal and eliminating the need for constant adjustments and oversight.
Phin's Shared Campaign feature allows them to standardize campaigns across all clients at once, reducing repetitive work and ensuring consistency.
The training content is sourced from 6 different providers with a wide range of formats and topics, including Sunday cartoon styles and celebrity cameos. This keeps training interesting, engaging, and relevant for every type of user.
Lastly, Phinbox IQ transforms how their technicians handle reported phishing emails. Instead of relying on inconsistent processes or manual investigation, technicians now have a centralized view with email headers, AI analysis, and threat indicators all in a single pane of glass. This standardization enables even entry-level technicians to confidently assess threats without extensive training. Computers Nationwide is now able to remove malicious emails across all tenants before other users have a chance to interact with them.
Results
"We're saving minutes to hours... Is it fair to charge a client when you probably triaged three emails in the time it used to take to triage one? Because it is so quick now. We're trying to be fair to ourselves and be fair to the clients."
— Tyler Shoemaker, Computers Nationwide
With Phin, users are more engaged in their security awareness training and technicians can be more proactive responding to threats. Computers Nationwide now has a quick, 5 minute process in place for triaging reported emails that allows even entry level techs to efficiently and accurately analyze reported emails.
- ~5 min: Email triaging with Phinbox IQ cut engineering time from up to 60 minutes per email to just 5 minutes, even for entry-level techs.
- < 1 hr: Training platform management dropped from 5-10 hrs per month for just a few clients, to 1 hour or less per month for 25 clients.
- Less reports: Users are reporting emails less frequently as they're learning to better differentiate spam from scam.
"It's a great product. I don't have to spend hours trying to figure out something new with Phin. I can focus time elsewhere."
— Tyler Shoemaker, IT Manager, Computers Nationwide
Features, Updates, or Changes Computers Nationwide Wants to See
They would like to see enhanced functionality for analyzing email attachments, such as sandboxing or “payload detonation,” to further streamline phishing investigations.