Phin Security FAQ
The Phin Security FAQ provides detailed answers and resources on topics including accessing demo videos, compliance with CIS controls, timezone settings, refund policies, direct sales, admin and integration management, billing updates, beta features, phishing and training procedures, user onboarding, training resets, leaderboard creation, and user synchronization methods.
- 1.Help Center
- 2.FAQ
FAQ
No such thing as a bad question! Here are some of the most common we hear.
- How Can I Watch The Latest Phin Demo Video?
- Does Phin Satisfy any CIS Controls?
- Changing the Timezone in Phin Security
- Phin Security's Refund and Cancellation Policy
- Does Phin Sell Direct to Businesses?
- Admin Deletion and Integration Connection in Phin Security
- Sales Tax Exemption Certificate
- How do I update my payment information or billing address?
- Understanding Closed/Open Beta at Phin
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Phishing and Training FAQ
- Blocked Emails
- New User Training Experience with Phin Security
- How do I reset a training course?
- How Can I Create a Leaderboard?
- Avoiding User Duplication with Azure Sync and Manual Uploads
- What do Training Assignments and Reminders Look Like?
- Phin Security's Training Campaigns vs. Learning Moments
- How To Download Certificate of Completion for a Course
- How often are training reminders sent out?
- How can I set a campaign to launch "tomorrow"?
- Formatting Text for Phishing Templates
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False Positives
Admin Access
Billing
- How Do I Update My Payment Information?
- Setting Up ACH Payments in Phin Security
- How do I access my Phin invoices?
- How do I access my Usage Breakdown Reports?
- How to Find Your Phin Partner ID#
- How Do I Cancel My Phin Account?
- How to Cancel a Phin Security Free Trial
- What counts as a billable user?
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3rd party software
- Allowlist Domains and IPs in Mailprotector for Phin
- Phin Security & Mimecast Configuration Tips and Resources
- Configuring Harmony Email & Collaboration (formerly Avanan) with Phin Security
- Configuring Barracuda for Phin Security Integration
- Configuring SonicWall with Phin Security
- How to Configure Fortinet in Phin Security
- Configuring Proofpoint for Phin Security
- Configuring AppRiver for Phin Security
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