Phin Security FAQ
The Phin Security FAQ provides detailed answers on topics including general usage, phishing training, false positives, admin access, billing, third-party software integrations, and purchasing through Pax8, covering common questions about demo videos, CIS controls compliance, training management, payment updates, software configurations, and account cancellations.
No such thing as a bad question! Here are some of the most common we hear.
General FAQ
- How Can I Watch The Latest Phin Demo Video?
- Does Phin Satisfy any CIS Controls?
- Changing the Timezone in Phin Security
- Phin Security's Refund and Cancellation Policy
- Does Phin Sell Direct to Businesses?
- Admin Deletion and Integration Connection in Phin Security
- Sales Tax Exemption Certificate
- How do I update my payment information or billing address?
- Understanding Closed/Open Beta at Phin
Phishing and Training FAQ
- New User Training Experience with Phin Security
- How do I reset a training course?
- How Can I Create a Leaderboard?
- Avoiding User Duplication with Azure Sync and Manual Uploads
- What do Training Assignments and Reminders Look Like?
- Phin Security's Training Campaigns vs. Learning Moments
- How To Download Certificate of Completion for a Course
- How often are training reminders sent out?
- How can I set a campaign to launch "tomorrow"?
- Formatting Text for Phishing Templates
False Positives
- What Can Cause False Positive Phishing Results?
Admin Access
- Resetting Your Phin Security Password
- What if I have issues with my MFA?
Billing
- How Do I Update My Payment Information?
- Setting Up ACH Payments in Phin Security
- How do I access my Phin invoices?
- How do I access my Usage Breakdown Reports?
- How to Find Your Phin Partner ID#
- How Do I Cancel My Phin Account?
- How to Cancel a Phin Security Free Trial
- What counts as a billable user?
3rd Party Software
- Allowlist Domains and IPs in Mailprotector for Phin
- Phin Security & Mimecast Configuration Tips and Resources
- Configuring Harmony Email & Collaboration (formerly Avanan) with Phin Security
- Configuring Barracuda for Phin Security Integration
- Configuring SonicWall with Phin Security
- How to Configure Fortinet in Phin Security
- Configuring Proofpoint for Phin Security
- Configuring AppRiver for Phin Security
Pax8
- How do I purchase Phin through Pax8?
- How do I migrate my Phin account to Pax8 for billing?
- What happens if my Phin trial through Pax8 goes into Suspension?